File a complaint
All disputes with an Operator about a payout, a blocked account, a delay, broken features and so on, should first be taken up directly with the Operator. If no resolution is found, you can escalate the matter to Curaçao eGaming by clicking the link below. By doing so, you agree to the terms and conditions of the complaint handling and you confirm that you have read and understood the information below. In short, when you opt to use this free service, you will be given the opportunity to present any information regarding your complaint to CEG, which will then also provide the operator with this opportunity. If necessary, the player will be given another opportunity to respond. After this, CEG shall make a determination. Parties shall accept the outcome of CEG’s decision in the matter and shall forfeit their right to take the other party to court. CEG policies do not allow the player to sell suggested claims to third parties.