B2B Disputes
Request CEG’s intermediary assistance in disputes between critical suppliers and Operators that, despite trying, have remained unresolved.
All disputes with a CEG B2C Operator pertaining to supplier related matters, for example payment disputes, agreements and terms & conditions, should first be taken up directly with the B2C Operator. If no resolution is found, a supplier ("B2B Plaintiff") may opt to escalate the matter to Curaçao eGaming ("CEG") by clicking the link below. By doing so, the B2B plaintiff agrees to the terms and conditions of the B2B dispute handling. In short, when you opt to use this free service, you will be given the opportunity to present any information regarding your complaint to CEG, which will then also provide the B2C Operator with this opportunity. If necessary, the B2B Supplier will be given another opportunity to respond. After this, CEG shall make a determination. Parties do not have to accept the outcome of CEG’s decision in the matter. However, all parties have to declare that they have answered all questions truthfully and that all information provided is authentic. They have to declare to understand that if facts are established to the contrary there may be potential legal consequences.