How to use Portal Tech Support

FAQ (Frequently Asked Questions)

#FAQ9473960 - May 9th, 2021

Curaçao eGaming ("CEG") has launched a Portal Tech Support functionality. It can be used by anyone, however its use is limited to using CEG's portals only.

#FAQ9473960 - May 9th, 2021

Wat has changed?

Curaçao eGaming ("CEG") has launched an online support functionality for assistance in using its online portals. Use of the said functionality is free of charge and can be used by anyone.

What is the procedure?

Assistance is provided during Curaçao office hours. The said functionality is a live chat only. It is not possible to call the help desk at this time. We try to speak to respondents personally as much as possible. Depending on your questions, a robot could also pick up your chat. Please note that our help desk can only help respondents, who have been invited to log a request or pre-application. If you have a question, complaint, you are in need of support that does not relate to the CEG portal use, please fill out the contact form at first to receive a confirmation code. If you have already received a code, please go to the help desk by clicking here.

What is the cost?

Use of the said functionality is free of charge until further notice.

I need more information on this topic, what can I do?

Questions regarding the helpdesk itself may be answered by the helpdesk itself.