Reporting on Responsible Gaming


In this section, the rules and regulations regarding reporting on Responsible Gaming are discussed.

Reporting Requirements on matters of Responsible Gaming further explained

Operators are required to report every Quarter to CEG on matters of Responsible Gaming. For this purpose. For this purpose, the Operator shall appoint a Responsible Gaming Reporting Officer, (hereinafter: the “RGRO”) who as the Non-Executive Director shall be responsible for the filing of a Quarterly preformatted Responsible Gaming Report (hereinafter: the “RGR”) on matters of Responsible Gaming with CEG.

The Executive Director shall prepare the Report, the Non-Executive has to approve and file it with CEG

The Executive Director shall be responsible for the drafting of the RGR and shall timely present a properly filled out RGR to the RGRO for approval and filing with CEG. Both the Executive Director as well as the Non-Executive Director are required to sign the RGR prior to its filing.

Minimum Reporting Requirements

The RGR shall at minimum include the following information:

(i) a general description of the policies of Responsible Gaming that have been implemented, including any updates or material changes, including however not limited to any changes in Terms of Service;

(ii) key figures on Disputes between End Users and the operator, including however not limited to the number of Complaints that were filed, and a description of the outcome;

(iii) a detailed description of any Disputes that were referred to voluntary Mediation or binding Arbitration;

(iv) key figures on Self-Exclusion, non-voluntary Exclusion as well as suspected and identified cases of irregular behavior by End Users;

(v) any Incidents.

The RGRO is required to reside, as a resident, in Curaçao. The RGRO is allowed to combine other duties, if this may be deemed appropriate.

Dormancy status does not negate reporting requirements

The Operator that has been granted Dormancy Status shall not be exempt from any of its obligations deriving from this section and shall therefore remain fully responsible for the Operation during the time of dormancy.